If you’re not quite sure which hoist is right for you, refer to our buying guides. They're located underneath each of our products. For any additional questions, contact us. We will ask your typical application, power supply options, lifting height and suspension plans so we can suggest the best model for you!

We completely get it, we change our minds too! While we wish could, once an order is placed, because our systems are automated and our hoists ship so quickly, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Yes. If you order before 1PM EST your hoist will ship out TODAY! We only list hoists on our website that are available from inventory.

We check inventory with our vendors every day and promise to only ever list products that are available for immediate shipment.

Our Commitment: If we don't ship your hoist today we will refund you $100 (providing you order before 1PM EST).

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled (same-day if you order before 1PM EST), you will receive an email notification with your tracking information within 24hours. Shipping fees are non-refundable in the case of returns.

For information about International shipping click here.

We use various approved motor freight (LTL) carriers and UPS. Orders may take up to 3-5 business days to arrive from the day you receive your shipping confirmation.

Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will immediately work together to come to the best resolution.

We want you to be completely satisfied with your purchase. You can raise a return within 30 days of the shipping notification by emailing our support team.

A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be used or altered in any way. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be used or modified in any way and is not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. customized hoists, tailored accessories etc.). Due to the nature of the goods and the processes they go through prior to shipping, returns can only be made with a 35% restocking fee and exclude shipping costs.

Heads up—it may take up to 5 business days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 5-10 additional business days for those funds to be posted to your account. Please note that your refund may only be credited to your original method of payment.